Shipping policy
Last Updated: August 5, 2026
By placing an order with GullsVista, you agree to the terms outlined in this policy. We aim to make your delivery experience clear and reliable.
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**I. Delivery Timeframes**
Delivery times are calculated from the date your package leaves our warehouse, not from the order date. For addresses within the United States, please allow approximately 13–18 business days. For international destinations, the estimated window is 18–23 business days. These are average estimates; actual transit may vary due to customs processing, weather conditions, carrier backlogs, or local public holidays. We recommend ordering early if you have a strict deadline.
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**II. Free Shipping on Every Order**
We offer free standard shipping on all orders, with no minimum purchase amount and no hidden fees. Expedited or express delivery is not available at this time.
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**III. Order Processing**
Our team processes orders within 1–3 business days after payment confirmation. This includes verification, careful packing, and handover to the shipping carrier. During peak seasons or major sales, processing may take a little longer – if we anticipate a notable delay, we will send you an email update.
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**IV. Tracking Your Shipment**
After your order is dispatched, we send a tracking number to the email address you provided. You can use this number on the carrier’s website to monitor your package in real time. If you do not receive tracking information within 3 business days of dispatch, please check your spam folder. If it is still missing, contact us promptly and we will resend it.
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**V. International Orders – Customs and Duties**
For orders shipped outside the USA, your package may be subject to import duties, taxes, or customs clearance fees upon arrival. These charges are entirely the responsibility of the recipient – we have no control over them and cannot estimate or prepay them. Please check with your local customs office before ordering. Additionally, customs processing may add extra transit time beyond our control.
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**VI. Address Accuracy, Damage, and Lost Packages**
- **Address changes** – You are responsible for providing a complete and correct shipping address (including street, city, postal code, and phone number). If a parcel is returned due to an address error, we will contact you for a new address – a reshipping fee will apply. If your order is still in processing, we may be able to update the address; contact us immediately.
- **Damaged upon arrival** – Inspect the outer packaging upon delivery. If you notice significant damage, you may refuse acceptance or take clear photos. Report any damage to us within 7 days with your order number and photos – we will assist with filing a claim with the carrier.
- **Lost or stuck packages** – If tracking shows no movement for more than 5 consecutive business days, email us and we will investigate with the shipping provider. For confirmed losses, we will offer a replacement or a full refund, whichever you prefer.
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**VII. Contact Us**
For any shipping‑related questions, please reach out to our support team at:
**suppotr@gullsvista.store**
We reply to all inquiries within 24 hours (weekends and holidays may cause slight delays).
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**Policy Updates** – GullsVista reserves the right to modify this shipping policy at any time. The latest version will always be posted on this page, and continued use of our site constitutes acceptance of any revisions.